Reference

Legal Terms Before You Open

When you open an account, this is the policy set we use for access, data use, cookie handling, and request handling in India, so you can check the…

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oldtaj Legal Terms Before You Open
REQUEST CHANNELS

Where To Send Requests

If you want to ask about access, data use, corrections, or a record of past changes, use the contact path that matches your request.

Email Send your account ID, the request type, and the exact change you want.
Live chat Use chat when you want a quick route into the policy team.
Postal mail Choose post if you need a signed notice or want to send a document…
DATA HANDSHAKE

Data, Cookies, And Account Records

We handle this policy area with short access logs, limited retention, and clear routing for any change request you send.

Data handling

We collect only the fields needed for access checks, account setup, transaction checks, and legal requests. We do not widen that set without a clear legal reason, and we keep each purpose tied to the account event that created it.

Cookies

Cookies keep you signed in, remember your language choice, and help us route legal forms to the right queue. If you clear them, some pages may ask you to sign in again before you continue.

Account security

We protect edit screens with session checks, device flags, and confirmation prompts before we accept sensitive changes. If something looks unusual, we may pause the request until we verify it through the registered contact route.

Retention

We retain request logs, transaction history, and audit trails only for the period required by law or by an active dispute. After that period, we remove or anonymise what we no longer need.

Change requests

To correct or delete data, send the account identifier, the field to change, and a short reason. We will confirm what can be changed and explain any legal limit that applies.

Contact trail

Every request gets a timestamp, channel tag, and case reference so you can follow it later. If you need a status check, reply on the same thread and we continue from there.

Questions About Legal Access

These questions cover access, data use, records, and correction requests. If local law limits a step, we follow that limit and tell you what still works. For anything tied to your identity or a past transaction, use the same contact route you used to send the request so we can link the reply to your account and keep the paper trail easy to trace.

The law that applies is the one in force where your account is accessed and where local rules permit service. If a state restriction changes the result, we follow that stricter rule.

Yes. Send the request from the contact route on this page, and we will confirm what we hold, what we can share, and whether any part must stay back under law.

We use cookies to keep you signed in, remember language choices, and route legal forms. If you clear them, some saved settings may reset and you may need to confirm again.

We keep request logs, transaction history, and account-change records only as long as law or an active dispute requires. After that, we remove or anonymise the parts we no longer need.

If access is not permitted where you are, we do not open the account flow for that location. You can still contact us for the policy terms and any permitted request.

Send the account ID, the field that needs updating, and a short explanation. We will check the record, ask only for what we need, and tell you what can be changed.

Use the same email or chat route listed here, and mark the message as a policy request. That helps us route it to the right team and keep it linked to your case.